MAKE UP THE DIFFERENCE
SHIPPING & RETURN
SHIPPING
For normal items: We generally process to ship these orders within 1-3 business days. Orders placed during weekends or on holidays will process on the next consecutive business day. If the item you ordered is out of stock, we will notify you of the best available option through email.
For handmade items: In order to ensure the quality of each handmade product and the freshness of the materials, we reserve up to 2 weeks for every artisan. Please expect up to two weeks of production and processing time before shipping. If the time frame is likely to take more than two weeks, we will notify you through email.
2) Courier Shipping Time
We provide direct air mail service worldwide from Standard to Express shipping. Once your order is processed and shipped, you will receive the tracking code and instructions from our email support@modmints.com.
*Please note: In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most accurate delivery date.
RETURN
1) Please check if the product is damaged after receiving the package
2) In the case that the product packaging is not damaged, we can provide a fast return and refund service. For specifically related matters, please contact us at support@modmints.com
F&Q
How long will I receive the products？
The current average shipping timeframes are:
Standard Shipping (12-15 business days)
Express Shipping (8-12 business days)
VIP Shipping (5-8 business days)
Once your order is processed and shipped, you will receive the tracking code and instructions to track your orders by email. We will keep on track with the delivery and update you timely.
How can I track my order?
We offer tracking information for every order. You can track your orders according to the tracking numbers we provided to your local postal service providers.
Do I have to pay import taxes/duties on an international order?
We try our best to ensure that you don't have to pay additional import or customs taxes/duties. However, sometimes it is out of our control of local tax laws.
If you are charged additional taxes/duties at the border, you are responsible for the initial payments imposed by your local tax department. However, do email us the situation afterward. And we will see if we can find ways to remedy you in your next purchase or offer you dedicated discount codes.
